Terms and conditions of online shop

Terms and conditions of online shop

Table of Contents

I. Definitions

II. General provisions

III. The rules of using the Online Shop

IV. Online sales agreement

V. Delivery

VI. Payment methods

VII. The right to withdraw from the contract

VIII. Complaints about the Goods

IX. Guarantee of sold products

X. Additional warranty on the sale of Goods in the Store

XI . Complains concerning services provided by electronic means

XII. Out-of-court ways to handle complaints

XIII. Final provisions


I. Definitions

 

The  terms, as used herein, shall have the following meanings:

1. Client - a natural person, a legal person or an organizational unit that is not a legal person, who has  legal capacity  under special provision and places an order in the shop

2. Consumer - in accordance with art. 221 of the Civil Code,  means a natural person making a legal transaction with an entrepreneur, not directly related to the person's business or professional activity.

3. Civil Code - the Act of 23 April 1964. Journal of law of 2017., item. 459 as amended).

4. Regulations - these Regulations specifying the general terms and conditions of sale as well as the principles of providing electronic services within Citroen Peugeot Renault Dacia Auto Parts online shop.

5. Online Shop (Shop)-a website available at www.eurofrance.pl, through which the Customer may place Orders

6. Goods - products presented in the online shop

7. The sale agreement - a contract for the sale of Goods within the meaning of the Civil Code, concluded between Citroen Peugeot Renault Dacia Auto Parts and the Customer, which is made using the online shop website;

8. Consumer Rights Act - Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2017, item 683, as amended);

9. Act on Electronic Services - Act of 18 July 2002 on Electronic Services (consolidated text: Journal of Laws of 2017, item 1219, as amended)

10. Order - Customer's declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and number of the Goods.

11. Seller - F.H.U. EUROFRANCE S.C. Marcin Bednarczyk, Konrad Kruczek, Fr. Brzóski 127, 43-305, Bielsko-Biała, Tax Identification Number 9372219834, Business Registry Number : 072195068.

 

II. General provisions

 

1. These Regulations define the rules for using the online store available at www.eurofrance.pl.

2. These Regulations are the regulations referred to in art. 8 of the Act on the provision of electronic services.

3. Citroen Peugeot Renault Dacia Auto Parts Online Store, operating at www.eurofrance.pl, is run by F.H.U. EUROFRANCE S.C. Marcin Bednarczyk, Konrad Kruczek, Fr. Brzóski 127, 43-305, Bielsko-Biała, TIN: 9372219834, BRN 072195068. buisness activity is registered in the Central Register and Information on Econmic Activity (CEIDG), kept by the Minister of Economy.

 

4. These Regulations specify in particular:

 - rules for registering and using an account

 - conditions and rules for submitting orders via e-mail

 - the principles of concluding Sales Agreements with the use of services provided within the shop

 

5. Using the online shop is possible provided that the IT system used by the customer meets the following minimum technical requirements: Internet Explorer version 8.0 or the latest one with enabled JavaScript and Cookies or Mozilla Firefox version 3.0 or the latest one with enabled JavaScript and cookies, Google Chrome 10 or the latest one with enabled JavaScript and cookies,

 

6. In order to use the online shop, the Customer should gain access to a computer workstation or device with access to the Internet.

 

7. According to the law, Citroen Peugeot Renault Dacia Auto Parts  reserves the right to limit the provision of services via the Online Shop to persons who have reached the age of 18 years. In this case, potential customers will be notified of the above.

 

8. Customers can get access to these Regulations at any time via the link found on the home page at www.eurofrance.pl, download and print it out

 

III. The rules of using the Online Shop

 

1. Registration is optional. The customer may place an order without registering, after reading these Regulations and accepting them.

Registration takes place by completing and accepting the registration form, available on one of the websites

 

The condition of registration is to agree to the content of the Regulations and provide personal data marked as mandatory.

 

Citroen Peugeot Renault Dacia Auto Parts may deprive the Customer of the right to use the Online Shop, as well as limit the access to some or all of the shop's resources, with immediate effect, in case of a Customer's violation of the Regulations, in particular when the Customer:

 

- provided false, inaccurate or out-of-date data, misleading or violating the rights of third parties,

 - committed an online violation of personal rights of third parties, in particular the personal rights of other customers of the online shop

 - will engage in other acts that will be considered  by the Citroen Peugeot Renault Dacia Auto Parts as not complaiant with law or the general Internet usage rules, and ruin the reputation of Citroen Peugeot Renault Dacia Auto Parts

 A person who has been deprived of the right to use the online shop, can not register again without the prior consent of Citroen Peugeot Renault Dacia Auto Parts

 

2. In order to keep transmission of messages and data safe and secure in relation to the services provided on the Website, the Online Shop takes technical and organizational measures appropriate to the degree of threat to the security of provided services, in particular measures that help to prevent unauthorized collection and modification of personal data sent on the Internet.

 

3. The customer is obliged in particular to:

 

- use the Online Shop in accordance with Polish law, the provisions of the Regulations, as well as the general principles of using the Internet.

 -  not give and forward the content prohibited by law, e.g. content that promotes violence, or violates personal rights and other rights of third parties,

 - use the Online Shop in a way that does not interfere with its operation, in particular through the use of specific software or devices,

 - not to take actions such as: sending or placing unsolicited commercial information (spam)

 - use the Online Store that it will not be troublesome for other customers and for the seller

 - use all content included in the Online Shop only for personal use

 

IV Online sales agreement

 

1. In order to conclude a Sales Agreement via the Online Shop, go to the website www.eurofrance.pl and select the goods taking further steps based on the messages shown to the Customer and information available on the website.

 

2. The selection of ordered goods is made by adding them to the shopping cart

 

3. While placing the Order-until the button confirming the Order placement is pressed- the Customer can modify the entered data and the selected Product. In order to do this, follow the messages displayed and the information available on the website.

 

4. After providing all the necessary data, a summary of the placed Order will be displayed. It will include your selected goods or services, total price and all other costs.

 

5. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the button Order with payment obligation.

 

6 Information about goods contained in shop's website constitiutes an offer within the meaning of art66 of the Civil Code. 

 

Sending the Order is a declaration of will to conclude Sales Contracts with Citroen Peugeot Renault Dacia Auto Car in accordance with the Regulations.

 

7. The sales contract is in Polish, French, with the content in accordance with the Regulations.

 

8. Customers can have access to these Regulations at any time via the link found on the home page www.eurofrance.pl and download and print it out.

 

V. Delivery

 

1. Delivery of the Goods is limited to Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Croatia, Ireland, Lithuania, Latvia, Luxembourg, Germany, Norway, Portugal, Czech Republic, The Republic of Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland, Sweden, Hungary, Italy, the United Kingdom and the Kingdom. Your parcel will be delivered to the address you indicated while placing an order

 

2. Delivery of the ordered goods is carried out through:

 

- A courier company

- Parcel lockers

 

There is a possibility of collection in person of the ordered goods in our shop: F.H.U. EuroFrance s.c. Marcin Bednarczyk, Konrad Kruczek, al. Gen. W. Andersa 43, 43-300 Bielsko-Biała, Poland

The delivery charges are indicated at the following address  http://www.eurofrance.pl/pl/i/Platnosc-i-dostawa/28. In addition, your delivery charges will be indicated when your order is placed.

 

3. The time of delivery is indiacted at http://www.eurofrance.pl/pl/i/Platnosc-i-dostawa/28 and starts from the date of sending the order by the Customer.

.

4. Product damage during transport

During distance selling, our shop always bears the risk of accidental damage or loss of goods in transit. If the goods are delivered with obvious damage during transport, we kindly ask you to report such defect to the carrier and contact us as soon as possible. The delay in submitting such claim or making contact has no consequences for your statutory claims, in particular for your rights under statutory warranty for defects (point VIII of the Regulations). Faster notice of loss or damage during transport will be helpful for us to bring our own claims against the carrier or transport insurer.

 

VI. Payment methods

 

Prices are given in Polish zloty and include all components, including VAT, customs and all other components.

 

2. The customer  can choose the following option:

 

- transfer

 - PayPal

- Instant bank transfer

- Credit card

 

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro
Płatności Eurofrance

The payment card is charged when the order is placed in the shop

If there is a need to refund for a transaction made by the customer with a payment card, the seller will send  the money back to the bank account assigned to the user's payment card .

VII. The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline expires after 14 days from the date you came into possession of the item or a third party other than the carrier indicated by you came into possession of it.

To exercise your right to withdraw from the contract, you must inform us (FHU Eurofrance, SCMBednarczyk, K.Kruczek, ul ks. Brzóski 127, 43-305 Bielsko-Biała, sklep@eurofrance.pl, Telefon:334885074) about your decision ithrough unambiguous statement (for example, a letter sent by post, fax or e-mail). You can use the sample  withdrawal form, but it is not mandatory.

In order to meet deadline, you only need to send information regarding the exercise of your right to withdraw from the contract before deadline

Effects of withdrawal from the contract

 

In case of withdrawal from this contract,Your money will be refunded in full including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest one offered by us) and in any case not later than 14 days from the date we were informed about your decision to withdraw from the contract.We will refund the money using the same payment methods that you used in the original transaction, unless you have agreed to a different method of payment in any case, you will not incur additional charges in connection with this return.We can put a  hold on your refund until we receive the item or proof of its return is provided depending on which event occurs first

Please send or return the item to EuroFrance Konrad Kruszeniuk, A.G..W.Andersa 43, 43-300 Bielsko-Biała, immediately, and in any case no later than 14 days from the date you informed us of the withdrawal. You will keep the deadline if you send the item back within 14 days. We bear the cost for returning  your item that can be sent back by mail in the usual way. Please note, you will have to bear the cost for returning the item that can not be sent back in a usual way. The amount of such cost  is PLN 110. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to confirm the nature, characteristics and functioning of things.

 

Template Withdrawal Form

 

(this form should be filled in and returned only if you wish to withdraw from the contract)

 

To- F.H.U. Eurofrance S.C. M.Bednarczyk, K.Kruczek, ul. Ks. Brzóski 127, 43-305 Bielsko-Biała, sklep@eurofrance.pl, Phone: 334885074

 

---I/We (*) hereby withdraw from the agreement which I/we (*) concluded for the purchase of the following goods (*)/the provision of the following services (*)

 

Ordered on (*)/received on (*):

Name of the consumer(s):

-Address of the consumer(s):

-Date:

-Signature of the consumer(s(only for notification on paper)

 

(*) Delete as applicable.

 

VIII. Complaints about the Goods

 

It applies to a Customer who is a Consumer:

 

We are obliged to deliver goods free from defects.There is a consumer law on defective goods (warranty for defects) specified in art. 556 and a art. 5561-5563 as well as in Civil Code.

 

Complaints can be submitted:

 

- in writing to: FHU EUROFRANCE SC Marcin Bednarczyk, Konrad Kruczek, Ks.Brzóski, 43-305, Bielsko-Biala.

- via e-mail at sklep@eurofrance.pl.

In the case of exercising the rights under the warranty-if your claim is approved, you will have to at our expense, deliver the defective goods to the above-mentioned postal address. If the delivery is impossible or made excessively difficult as a result of the type of product or forms of packaging. We are obliged to respond to the complaint promptly, no later than within 14 days from the date of its submission.

 

We are responsiblef or the warranty if a physical defect is found within two years from the moment  the item is delivered to the Consumer. For the  movable goods, by contrast, the period is 1 year

 

While filling a complain, it is recommended (1) to provide information about the subject of the complaint, in particular the type of the defect and the date it appeared(2) specify a request regarding the method of correcting the defect (replacement of the good with a new one, repair of goods, reduction of price, withdrawal from the contract - if the defect is serious); and (3) provide contact details of the claimant All of these will make it easier and faster to examine the claim. The above recomandations are only a form of non-binding guidelines and in no way affect the effectiveness of submitted complaints, without giving the recommended information.

 

It applies to the custome who is not a consumer

 

In the case of a Sales Agreement concluded with a Customer who is not also a Consumer, pursuant to art.558 § 1 of the Civil Code, the liabilty of online shop under the warranty against defects of the Goods shall be excluded. This exclusion will be ineffective if we deliberatly conceal such defect

 

IX Guarantee of sold products 

 

Citroen Peugeot Renault Dacia Auto Parts is not a Manufacturer of goods, however all products available in the Shop are covered by the Citroen Peugeot Renault Dacia Auto Parts warranty as a seller. Citroen Peugeot Renault Dacia Auto Parts is responsible for the warranty of the sold Goods according to terms for the period indicated in the warranty card attached to the Goods.

 

The manufacturer may be responsible for the warranty of the sold Goods according to terms and for the period indicated in the warranty card issued by the manufacturer. If the manufacturer's warranty document allows such possibility, the customer may also submit his claims under the warranty directly at the authorized service, whose address is included in the warranty card.

 

Citroen Peugeot Renault Dacia Auto Parts is responisble for all products in the shop under the warranty against defects. The warranty does not exclude, limit or suspend the Customer's rights under the provisions of the warranty against defects of sold items.The above two sentences do not concern the sales contract concluded with the Client who is not a Consumer, pursuant to art. 558 § 1 of the Civil Code, the liability of the Online Shop under the warranty againts defects of the Goods is excluded.

 

X. Additional warranty on the sale of Goods in the Store

 

  1.  Regardless of the above guarantee defined in paragraph IX of the Regulations (on conditions provided by the Manufacturer of the Goods), Seller provides the Customer with a warranty on all the Goods that are sold, ensures theproper functioning of  the offered Goods as long as they are used in accordance with the intended use and terms specified in the documentation of Manufacturer of the Goods.
    1. Warranty claims against the Seller may only be raised by the direct customer
    2. The warranty provided by Seller covers 6 months from the date of purchase
    3. The Seller provides the Customer with a guarantee within the period indicated above, based on a receipt or VAT invoice which confirms the sale of the Goods.
    4. During the warranty, the Seller is obliged to provide spare parts of Goods free of charge  or repair defective ones. If the Seller finds  Goods impossible to repair or the cost of repairing the Goods significantly high in relation to the current price of the new Item, the Seller is obliged  to replace the Goods  which are free of defects.
    5. Due to the warranty, the Customer or third parties shall not be entitled to any claim brought against the Seller for any damages resulting from the failure of the Goods. On the basis of the guarantee, the Seller is only obliged to deliver spare parts, repair or replace the Goods free from defects, in accordance with the terms of the warranty.
    6. The seller takes responsibility only for physical defects in the  Goods sold. The warranty does not cover defects related to any damage caused after  mounting / installing product; mechanical, thermal, or chemical damage, flooding, excessive soiling; installing and using the Goods contrary to its intended use, specified in the documentation attached by the Manufacturer of the Goods; tusing Goods contrary to its properties and intended use; improper mounting and maintenance of the Goods; damage to the Product resulting from the use of non-original parts, accessories and materials that are not in accordance with the Manufacturer's recommendations; damage caused by atmospheric influences, electromagnetic interference, force majeure; malfunctioning of other installations and / or devices affecting the functioning of the Goods.
    7. The guarantee does not cover parts subject to  natural wear as well as   consumables such as filters, light bulbs, fuses, belts, lubricants and oils.
    8. The Customer loses consumer's rights in the event of any modification of the Goods made by the Customer or third parties;  interference in the  Product; any attempts to repair the Goods made by the Customer or third parties; failure to fulfil the obligation to carry out periodic testing of the Goods if they are required by the Manufacturer. In such cases the warranty claim can be denied. If your warranty claim is rejected, the Goods will be returned to the complaining Customer upon his written request provided that the Customer covers the delivery costs of the Goods "from" the Seller's premises. In case od uncollected goods , after 60 days, such goods will be disposed.

10. In order to process warranty claim, the following procedure shall be followed: 1) inform EuroFrance in writing or via email with the information such as the name of the Product, the date of purchase, a detailed description of the defect or damage, photos of defective or damaged Goods; 2) attach an invoice or a receipt of purchase of the Goods you are complaining about; 3) deliver the Goods via mail or  by courier to the Seller's office

11. Defects or damage to the Goods that were found during  the warranty, should be reported to the Seller immediately, but within a deadline, no later than 3 days  of their disclosure.

12. The Seller is obliged to perform warranty service within 30 days from the date of of the claim notification and delivery of the Goods to the Seller's premises.

13. The warranty service is preceded by a visual inspection of  defective or damaged  Goods. The main purpose of it is to determine the type and cause of the defect or damage and whether or not your product is eligible for repair or replacement under warranty. The inspection will be made by the Seller exclusively at the Seller's premises.

14. The approval of  the Customer's warranty claims will mean repairing the Goods or replacing the Goods  and reimbursing Customer for  the shipping costs incurred by Him or Her.

15. The risk of packaging and delivery of the Goods to the Seller's premises shall pass to the Customer, the Seller shall not bear any liability in this case. The Seller shall not be liable for any damage or damage to the Goods during transport to the Seller's premises, mainly due to improper packaging or securing the Goods by the Customer

16. Only the Seller decides on the validity of the warranty claim and on the choice of the manner of implementing the approved warranty claims.

17. All  defective Goods become the property of the Seller.

18. If the Seller recognized that the Product is operational or a defect or damage to the Product is not covered under warranty, the Seller has the right to charge the Customer for inspection costs, expert opinion of the Product and all additional costs arising in connection with the warranty  claim procedure .

19. Based on Article. 558 § 1 of the Civil Code, the Seller's liability under the warranty against faulty goods is excluded. This exclusion does not apply to Customers who are Consumers within the meaning of the Civil Code.

    20. In matters not covered by these Regulations, the provisions of the Civil Code shall apply.

 

XI . Complains concerning services provided by electronic means

 

1. Car Parts Citroen Peugeot Renault Dacia takes action to ensure fully correct functioning of the Online Shop, to the extent that results from current technical knowledge andi s obliged to to remove any incorrectness reported by customers.

 

2. The customer may inform us of any incorrectness or interruptions in the functioning of the online shop website. incorrectness related to the functioning of the shop should be reported electronically at sklep@eurofrance.pl

 

3. When you file a compain about incorrectness related to the functioning of the Online Shop website, please indicate the type and date of occurrence of such incorrectness

 

4. We are obliged to respond to the complaint promptly, no later than within 14 days from the date of its submission

 

 

 

XII. Out-of-court ways to handle complaints

 

1. We inform that there are extrajudicial ways of dealing with complaints. It is voluntary and can only take place if both parties of the dispute agree to

 

- The consument may reqest initiation of out-of-court proceedings concerning Sales Agreement, to the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2017, item 1063, as amended).

 

- The consumer may also submit a request for recognition of a dispute regarding the Sales Agreement by a panel of arbitrators operating at the regional trade inspectorate, pursuant to Art. 37 of the Act of 15 December 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2017, item 1063, as amended)

 

2. Detailed information cocerning consumer disputes, including the Consumer's option of out-of-court complaint handling and access rules to these procedures are available at the premises and websites of the Provincial Inspectorates of the Trade Inspection and at the address https: // uokik .gov / spory_konsumenckie.php.

 

3. We inform that we are obliged to use out-of-court dispute resolution with Consumers within the meaning of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823). The entity authorized to out-of-court dispute resolution between Citroen Peugeot Renault Dacia Auto Parts and Consumer is: Regional Inspectorate

of Trade in Katowice available at  http://www.katowice.wiih.gov.pl/index.php?c=page&id=61. The consumer may submit an application to this entity to initiate proceedings regarding out of court resolution of consumer disputes.

 

XIII. Final provisions

 

1. The court for resolving disputes with Consumers is the court having territorial jurisdiction according to the Code of Civil Procedure.

 

2. Settlement of any disputes between Citroen Peugeot Renault Dacia Auto Parts and a Customer who is not a Consumer will be settled by the court having jurisdiction over our registered office.

 

3. In the case of matters that are not regulated by these regulations, the current law shall apply, in particular the provisions of the Act of 23 April 1964. The Civil Code (consolidated text: Journal of Laws of 2017, item 459, as amended) and the Act on on 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2017, item 683, as amended).In the event of any inconsistency of these Regulations, the appropirate provisions of Polish law shall  respectively apply